POSITION SUMMARY:  We are seeking a motivated IT professional to support the day-to-day operation, security, and administration of our technology environment and processes. This is a front-facing position requiring strong communication, customer service, and interpersonal skills. The role offers the opportunity to work across systems administration, cybersecurity, cloud services, end-user support, vendor management, and technology operations while providing critical support to daily operations.

KEY RESPONSIBILITIES:

·         Administer, maintain, and support Active Directory, Microsoft 365, Google Workspace, and other cloud-based agency applications.

·         Monitor network infrastructure for security threats and vulnerabilities.

·         Administer and monitor endpoint protection solutions.

·         Monitor backup and disaster recovery processes and ensure recoverability.

·         Manage and support help desk operations and end-user requests including customer service, issue resolution, and ticket management.

·         Support IT asset management and inventory control processes.

·         Assist with support and administration of phone systems, including VoIP platforms.

·         Monitor and manage internet content and related controls.

·         Assist with IT project planning and implementation.

·         Assist with vendor and contract management.

·         Assist with tracking software and technology licensing including timely purchase orders.

EDUCATION & EXPERIENCE REQUIREMENTS

· Bachelor's degree in information technology, Computer Science, Cybersecurity, or related field required. Candidates with an associate degree and relevant industry certifications (CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent) will also be considered.

· 2-4 years of hands-on experience in IT support, systems administration, help desk operations, or a related IT generalist role.

EOE/AA/M/F/D/V

PEACE, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.